| Seller | Asian Net Co., Ltd. |
|---|---|
| Sales manager | Higashida Shu-jen |
| Location | Location of Head Office: 8F Shin-Otsuka Plaza, 5-9-2, Otsuka, Bunkyo-ku, Tokyo, 112-001 |
| Telephone number | Head Office: 03-3203-9611 / International Telephone Business Department *For inquiries, please use the "Inquiry Form" provided in the website. |
| Sales price | Sales price: indicated on each service page |
| Required fees other than product charges | Consumption tax, product mailing fee |
| Application expiry date | N/A |
| Sales volume | N/A |
| Product delivery timing | After credit card transaction is completed, a password is immediately sent via email. If email is not received within 12 hours of transaction completion, please contact us using the "Inquiry Form." Rental mobile phones and prepaid cards will be sent out within 5 business days. If the product does not arrive, please contact us using the "Inquiry Form." |
| Payment method | Credit card, cash on delivery, bank transfer, post office transfer |
| Due date for payment | At application, please pay the initial fees or product fees by credit card. For customers who have purchased the product, the credit card transaction will be processed for the amount of the current month only. For customers with a contract to pay in arrears, credit card settlement will be automatically processed for the current month's usage total on the 1st of each month, commencing from the following month. |
| Cancellation | If you fail to login with the issued password, please contact us using the "Inquiry Form" within 3 days of transaction completion, and have the password reissued. Also, limited to cases where the password issued after payment completion of initial fees is unused, cancellation is accepted if you contact us within 3 days of transaction completion using the "Inquiry Form." Please note that if contacted more than 4 days after transaction completion, cancellation will not be accepted regardless of the reason. |
| Refund | Refund will be processed by bank transfer. Transfer fees will be paid by Asian Net if Asian Net is held responsible for the cancellation, and by the customer if cancellation is made due to reasons of the customer. |
| Contract Termination | If you wish to cancel your subscription plan, please use the "Inquiry Form" provided in the website. If canceled by the 25th of the month, ongoing transactions from the 1st of the 2nd month subsequent to the processed month will not be processed. Also, when cancellation is processed by the 25th, service is available until the end of the month in which the cancellation is processed. Please note that in the case of cancelling a mobile phone rental service contract, the insurance fee will not be refunded. If cancelled during the month, basic charge fees will be calculated on a day-to-day basis. |
| Qualification / License | General Type II Telecommunications Carrier Notification Number: A-14-5275 |
| Trade name or service name | Asian Net Co., Ltd. International Telephone |
| Public email address | info@asiannet.co.jp |
| Website address | http://asiannet.co.jp/en/ |
